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Order Processing Representative

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Job Reference: CA091218CRR
Number of Positions: 1
Job Category: Administrative/Clerical
Contract Type: Full Time
Salary: Competitive
Location: Torrance, California
G4S Region: AMAG Technology
Country:United States

G4S Business Unit:US – AMAG Technology
Closing Date: January 31, 2019

Job Introduction:

This Order Processing Representative position is responsible for providing our customers with an exceptional experience and service. We are looking for an energetic Representative who is organized, detail-oriented and motivated team player to handle multiple aspects of customer service functions.

Role Responsibility:

  • Process customers’ orders, returns and repair requests
  • Answer incoming calls to the department
  • Answer and monitor the incoming emails from internal and external customers in a timely manner
  • Work directly with customers, vendors, management and peers to successfully resolve problems, provide information and answer questions relating to all customer service and return functions
  • Liaison with Accounting and RMA Receiving Departments to resolve billing and credit problems
  • Ensure all incoming orders and returns are processed according to our established work instructions and procedures
  • Contact vendors for RMA and ensure that necessary repairs and/or credits are received
  • Assist direct manager with department operations; including facilitating improvements within the Order Entry and RMA  processes to increase efficiency
  • Schedule ship dates and notify customer of estimated ship dates
  • Provide input to strengthen, improve and automate the Customer Service areas
  • Performs other duties as assigned

The Ideal Candidate:

  • Demonstrated ability to provide exceptional customer service
  • Minimum 2 years experience in a fast-paced business-to-business environment in a manufacturing or distribution setting; preferably related to hardware or software products
  • A thorough understanding of basic purchase order flow processes.  Including: order entry, pricing, shipping methods, printing packing slips, and order confirmations
  • Solid knowledge of processes and functions of the customer service department and their relationship to customer service and returns management
  • Must have and be proficient at data entry
  • Demonstrated ability to meet objectives within deadlines with outstanding follow-through, time management and planning skills
  • Strong customer orientation and problem solving skills
  • Excellent interpersonal skills with proven productive working relationships with customers, management and peers
  • Microsoft Office computer skills required
  • Attention to details and high level of accuracy
  • Strong telephone skills
  • Multi-lingual ability to read and write in English and preferably Spanish or French
  • Experience with Great Plains a plus

About the Company:

AMAG Technology is a leading manufacturer of security management technology for over 30 years.  AMAG’s Symmetry™ Security Management Solutions can be found in a wide spectrum of markets: government, commercial, education, transportation, healthcare, retail, utilities and banking.  Based out of Torrance, California with sales and support located throughout North America, LATAM, EMEA and APAC; AMAG sells its products and services through value added resellers globally.  AMAG Technology is part of G4S, the world’s largest security company.  As AMAG Technology looks to the future, the next generation of products will bring the core aspects of security to the next step beyond integrated solutions – Symmetry™.

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